QO WARRANTY

3-Year Limited Warranty

At QO, we build components to perform at the highest level. Every product is developed with proprietary engineering, tested by professionals, and crafted under our direct control. We stand by our work.

All QO products are covered by a 3-year limited warranty against defects in materials or workmanship from the original date of purchase. This warranty applies only to the original owner and is non-transferable.

Repaired or replaced products under this warranty will continue to be covered under the original lifetime warranty.


For components subject to natural wear such as chainrings the warranty period is 6 months from the date of purchase.

What’s Covered

This warranty covers:

  • Manufacturing defects
  • Material failures under normal use

If your product qualifies under warranty, QO will repair, replace, or refund it at our discretion.

What’s Not Covered

The warranty does not cover:

  • Normal wear and tear (e.g., teeth wear on chainrings, bearing degradation)
  • Improper installation, maintenance, or use not in accordance with QO guidelines
  • Crashes, impacts, or accidents
  • Modifications or unauthorized repairs
  • Cosmetic damage that does not affect function
  • Commercial use (e.g., rental or demo fleets)
  • Damage due to the use of incompatible components

Warranty Claims

To make a claim:

Step 1: Provide your proof of purchase and the product
Return the product to the store or distributor where you purchased it.
If that location is unavailable, submit a warranty claim form and we will tell you how to proceed.


Step 2: Basic product evaluation at the store
The store will perform a preliminary inspection.

Some issues may appear to be warranty-related but can result from improper setup or a lack of routine maintenance. For setup and care guidelines, refer to our official resources.

Step 3: Product is forwarded to our Head Quarters
In most cases, the product will be shipped for deeper inspection and repair by our Tech Service


Step 4: We evaluate and respond
We will inform the store whether your claim is approved or declined.
If you have questions about the process, the retailer can contact our team directly for updates.



In case the purchase was made directly trough our website.

Follow the next instructions:

  1. Register your product at ....
  2. Submit a warranty claim form with proof of purchase and supporting images.
  3. We will evaluate your claim within 7-10 working days

Shipping costs to and from the dealer or QO Bike Gear are the responsibility of the customer.

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Wear Components (6-month coverage)

The following parts are considered wear items and covered for 6 months:

  • Chainrings
  • Bearings
  • Rubber seals
  • Finishes or coatings
  • Any part subject to friction or repeated impact.

Local Consumer Laws

This warranty does not affect your statutory rights under applicable consumer laws. Where this warranty differs from such laws, it will be interpreted in line with local regulations.