SHIPPING POLICY (EN)

At QO, every order is prepared and shipped with the same care we put into manufacturing our components. Below you'll find everything you need to know about timelines, costs and customs.

Order processing

Orders are processed within 1–2 business days of purchase confirmation. Orders placed on weekends or public holidays are prepared on the next business day. You'll receive an email with your tracking number as soon as your order leaves our facilities.

Zones, costs and delivery times

Spain (mainland): €7 — Free shipping over €89.99 — Estimated delivery: 24–72 h.

Rest of the European Union: €18 — Free shipping over €499.99 — Estimated delivery: 2–5 business days.

Rest of the world (Asia): €30 — Free shipping over €699 — Estimated delivery: 5–10 business days.

Rest of the world (other countries): €40 — Free shipping over €699 — Estimated delivery: 7–14 business days.

Delivery times are estimates and begin from dispatch, not from purchase. They do not include possible customs clearance delays. The free-shipping threshold is calculated on the order value after discounts and before tax. The final shipping cost is always shown at checkout before payment is confirmed.

Tracking

All shipments include a tracking number. You'll receive updates by email and can check your order status at any time via the link provided.

Customs, duties and taxes

European Union: orders within the EU are not subject to additional duties or customs procedures. VAT is already included in the price.

Outside the European Union (United Kingdom included): shipments are sent on a DAP (Delivered At Place) basis. The price does not include the destination country's import duties, taxes or fees, which are the recipient's responsibility and may be payable before delivery. We recommend checking your country's import conditions before ordering. QO is not responsible for delays caused by local customs procedures. If you'd rather buy through a local distributor, see our distributor network at qobike.com/pages/distributors.

Incorrect addresses and failed deliveries

It is the customer's responsibility to provide a complete and correct delivery address. If a shipment is returned due to an incorrect address, repeated absence of the recipient or refusal of the parcel, re-shipping costs will be borne by the customer.

Need help?

Contact us at info@qobikegear.com and we'll get back to you as soon as possible. For returns and warranty, please see our Returns Policy.