Privacy policy
At QO (“we,” “our,” or “us”), your privacy is of utmost importance to us. This Privacy Statement outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.qobike.com. Please read this statement carefully to understand our practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect the following types of information from you:
- Personal Information: Name, email address, phone number, billing address, shipping address, and payment details when you make a purchase or sign up for our services.
- Non-Personal Information: Browser type, IP address, operating system, and other technical data collected through cookies and similar technologies.
- Usage Data: Information about how you use our website, such as pages visited, time spent, and interactions.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our website.
- To process transactions and send you confirmations.
- To improve and personalize your experience on our website.
- To communicate with you, including responding to inquiries or sending updates and promotional materials (with your consent).
- To comply with legal obligations and enforce our terms and conditions.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data with:
- Service Providers: Trusted third parties who assist us in operating our website, conducting business, or providing services to you.
- Legal Obligations: When required by law or in response to valid legal requests.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
| Necessary | ||||
| Name | Description | Category | Provider | Duration |
| _orig_referrer | This cookie is generally provided by Shopify and is used to track landing pages. | Necessary | Shopify | 2 weeks |
| _landing_page | This cookie is generally provided by Shopify and is used to track landing pages. | Necessary | Shopify | 2 weeks |
| _ab | This cookie is generally provided by Shopify and is used in connection with access to the admin view of an online store platform. | Necessary | Shopify | 2 weeks |
| _secure_session_id | This cookie is generally provided by Shopify and is used to track a user's session through the multi-step checkout process and keep their order, payment and shipping details connected. | Necessary | Shopify | 1 day |
| cart | This cookie is generally provided by Shopify and is used in connection with a shopping cart. | Necessary | Shopify | 2 weeks |
| cart_sig | This cookie is generally provided by Shopify and is used in connection with checkout. It is used to verify the integrity of the cart and to ensure performance of some cart operations. | Necessary | Shopify | 2 weeks |
| cart_ts | This cookie is generally provided by Shopify and is used in connection with checkout. | Necessary | Shopify | 2 weeks |
| cart_ver | This cookie is generally provided by Shopify and is used in connection with the shopping cart. | Necessary | Shopify | 2 weeks |
| cart_currency | This cookie is generally provided by Shopify and it is set after a checkout is completed to ensure that new carts are in the same currency as the last checkout. | Necessary | Shopify | 2 weeks |
| checkout_token | This cookie is generally provided by Shopify and is used in connection with a checkout service. | Necessary | Shopify | 1 year |
| Secure_customer_sig | There is no information about this cookie yet. | Necessary | unknown | |
| storefront_digest | This cookie is generally provided by Shopify and it stores a digest of the storefront password, allowing merchants to preview their storefront while it's password protected. | Necessary | Shopify | 2 years |
| cookieconsent_status | This cookie is associated with the app Consentmo GDPR Compliance and is used for storing the customer's consent. | Necessary | Consentmo | 1 year |
| cookieconsent_preferences_disabled | This cookie is associated with the app Consentmo GDPR Compliance and is used for storing the customer's consent. | Necessary | Consentmo | 1 day |
| _shopify_m | This cookie is generally provided by Shopify and is used for managing customer privacy settings. | Necessary | Shopify | 1 year |
| _shopify_tm | This cookie is generally provided by Shopify and is used for managing customer privacy settings. | Necessary | Shopify | 30 minutes |
| _shopify_tw | This cookie is generally provided by Shopify and is used for managing customer privacy settings. | Necessary | Shopify | 2 weeks |
| _tracking_consent | This cookie is generally provided by Shopify and is used to store a user's preferences if a merchant has set up privacy rules in the visitor's region. | Necessary | Shopify | 1 year |
| tracked_start_checkout | This cookie is generally provided by Shopify and is used in connection with checkout. | Necessary | Shopify | 1 year |
| identity_state | This cookie is generally provided by Shopify and is used in connection with customer authentication. | Necessary | Shopify | 1 day |
| identity_customer_account_number | This cookie is generally provided by Shopify and is used in connection with customer authentication. | Necessary | Shopify | 12 weeks |
| _customer_account_shop_sessions | Used in combination with the _secure_account_session_id cookie to track user sessions for new customer accounts. | Necessary | 30 days | |
| _secure_account_session_id | Used to track user sessions for new customer accounts. | Necessary | 30 days | |
| _shopify_country | For stores where the currency/price page is determined by GeoIP, this cookie stores the page we found. This cookie helps to avoid GeoIP verification after the first application. | Necessary | session | |
| _storefront_u | Used to facilitate updating customer account information. | Necessary | 1 minute | |
| _cmp_a | Used to manage customer privacy settings. | Necessary | 1 day | |
| c | There is no information about this cookie yet. | Necessary | unknown | |
| checkout | Used in connection with payments. | Necessary | 4 weeks | |
| customer_account_locale | Used in connection with new customer accounts. | Necessary | 1 year | |
| dynamic_checkout_shown_on_cart | Used in connection with payments. | Necessary | 30 minutes | |
| hide_shopify_pay_for_checkout | Used in connection with payments. | Necessary | session | |
| shopify_pay | Used in connection with payments. | Necessary | 1 year | |
| shopify_pay_redirect | Used in connection with payments. | Necessary | 60 minutes | |
| shop_pay_accelerated | Used in connection with payments. | Necessary | 1 year | |
| keep_alive | Used in conjunction with buyer localization. | Necessary | 2 weeks | |
| source_name | Used in combination with mobile apps to provide personalized checkout behavior when browsing a compatible mobile app store. | Necessary | session | |
| master_device_id | Used in conjunction with merchant login. | Necessary | 2 years | |
| previous_step | Used in connection with payments. | Necessary | 1 year | |
| discount_code | Used in connection with payments. | Necessary | session | |
| remember_me | Used in connection with payments. | Necessary | 1 year | |
| checkout_session_lookup | Used in connection with payments. | Necessary | 3 weeks | |
| checkout_prefill | Used in connection with payments. | Necessary | 5 minutes | |
| checkout_queue_token | Used in connection with payments. | Necessary | 1 year | |
| checkout_queue_checkout_token | Used in connection with payments. | Necessary | 1 year | |
| checkout_worker_session | Used in connection with payments. | Necessary | 3 days | |
| checkout_session_token | Used in connection with payments. | Necessary | 3 weeks | |
| cookietest | Use it to make sure our systems are working properly. | Necessary | 1 minute | |
| order | Used in conjunction with the order status page. | Necessary | 3 weeks | |
| identity-state | It is used in connection with user identification. | Necessary | 1 day | |
| card_update_verification_id | Used in connection with payments. | Necessary | 1 day | |
| customer_account_new_login | It is used in connection with user identification. | Necessary | 20 minutes | |
| customer_account_preview | It is used in connection with user identification. | Necessary | 7 days | |
| customer_payment_method | Used in connection with payments. | Necessary | 60 minutes | |
| customer_shop_pay_agreement | Used in connection with payments. | Necessary | 1 minute | |
| pay_update_intent_id | Used in connection with payments. | Necessary | 20 minutes | |
| localization | Used in connection with payments. | Necessary | 2 weeks | |
| profile_preview_token | Used in connection with payments. | Necessary | 5 minutes | |
| login_with_shop_finalize | It is used in connection with user identification. | Necessary | 5 minutes | |
| preview_theme | It is used in conjunction with the theme editor. | Necessary | session | |
| shopify-editor-unconfirmed-settings | It is used in conjunction with the theme editor. | Necessary | 1 day | |
| wpm-test-cookie | Use it to make sure our systems are working properly | Necessary | session |
| Statistics | ||||
| Name | Description | Category | Provider | Duration |
| _s | This cookie is associated with Shopify's analytics suite. | Statistics | 30 minutes | |
| _shopify_d | There is no information about this cookie yet. | Statistics | Shopify | unknown |
| _shopify_fs | This cookie is associated with Shopify's analytics suite. | Statistics | Shopify | 30 minutes |
| _shopify_s | This cookie is associated with Shopify's analytics suite. | Statistics | Shopify | 30 minutes |
| _shopify_sa_t | This cookie is associated with Shopify's analytics suite concerning marketing and referrals. | Statistics | Shopify | 30 minutes |
| _shopify_sa_p | This cookie is associated with Shopify's analytics suite concerning marketing and referrals. | Statistics | Shopify | 30 minutes |
| _shopify_y | This cookie is associated with Shopify's analytics suite. | Statistics | Shopify | 1 year |
| _y | This cookie is associated with Shopify's analytics suite. | Statistics | Shopify | 1 year |
| _shopify_evids | There is no information about this cookie yet. | Statistics | Shopify | unknown |
| _ga | This cookie name is associated with Google Universal Analytics | Statistics | Google Analytics | 2 years |
| _gat | This cookie name is associated with Google Universal Analytics. | Statistics | Google Analytics | 1 minute |
| __atuvc | There is no information about this cookie yet. | Statistics | unknown | |
| __atuvs | There is no information about this cookie yet. | Statistics | unknown | |
| __utma | There is no information about this cookie yet. | Statistics | unknown | |
| customer_auth_provider | This cookie is associated with Shopify's analytics suite. | Statistics | Shopify | session |
| customer_auth_session_created_at | This cookie is associated with Shopify's analytics suite. | Statistics | Shopify | session |
| Marketing | ||||
| Name | Description | Category | Provider | Duration |
| _gads | There is no information about this cookie yet. | Marketing | unknown | |
| IDE | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange | Marketing | Google DoubleClick | 2 years |
| GPS | This cookie is associated with YouTube which collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | Marketing | Youtube | session |
| PREF | This cookie, which may be set by Google or Doubleclick, may be used by advertising partners to build a profile of interests to show relevant ads on other sites. | Marketing | Youtube | 8 months |
| BizoID | This is a Microsoft MSN 1st party cookie to enable user-based content. | Marketing | 1 month | |
| _fbp | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | Marketing | Meta Platforms, Inc. | 3 months |
| _fbc | There is no information about this cookie yet. | Marketing | Meta Platforms, Inc. | unknown |
| __adroll | This cookie is associated with AdRoll | Marketing | Adroll Group | 1 year |
| __adroll_v4 | This cookie is associated with AdRoll | Marketing | Adroll Group | 1 year |
| __adroll_fpc | This cookie is associated with AdRoll | Marketing | Adroll Group | 1 year |
| __ar_v4 | This cookie is associated with AdRoll | Marketing | Adroll Group | 1 year |
| Preferences | ||||
| Name | Description | Category | Provider | Duration |
| _gid | This cookie name is associated with Google Universal Analytics. | Preferences | Google Analytics | 1 day |
| __cfduid | There is no information about this cookie yet. | Preferences | unknown |
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
Depending on your location, you may have the following rights concerning your personal data:
- The right to access, correct, or delete your personal information.
- The right to withdraw consent for data processing.
- The right to file a complaint with a data protection authority.
To exercise these rights, please contact us at privacy@qobikegear.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
8. Changes to This Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Please review this Privacy Statement periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Statement or our data practices, please contact us at:
- Email: privacy@qobikegear.com
Privacy Policy for Newsletter Subscribers
Effective date: 01/02/2025
At QO Bike, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you subscribe to our newsletter.
1. Who We Are
QO Bike is a European cycling brand specializing in premium carbon fiber components.
Our legal entity and data controller:
QO Bike
QO Bike Gear S.L.
C/ Enrique Larreta 5, Pta Dcha.
28036, Madrid
privacy@qobikegear.com
2. What Information We Collect
When you subscribe to our newsletter, we collect the following personal data:
- Your email address
- Your name
- Your language or location preferences (if applicable)
- Email engagement data (e.g., open rates, click-throughs)
3. How We Use Your Data
We use your data solely to:
- Send you our newsletter and brand updates
- Share exclusive offers, product announcements, and event invitations
- Improve our email content and personalization through analytics
We do not sell or share your data with third parties for marketing purposes.
4. Legal Basis for Processing
We process your data based on your consent (Art. 6(1)(a) GDPR), which you give when subscribing. You can withdraw your consent at any time.
You can unsubscribe at any time using the link provided at the bottom of every newsletter. Upon unsubscribing, we will stop sending you communications and delete your data unless legally required to retain it.
6. Third-Party Services
We use third-party email marketing services (e.g., Klaviyo) to manage and distribute our newsletters. These services are GDPR-compliant and process your data securely.
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct or delete your data
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise your rights, contact us at: privacy@qobikegear.com
8. Data Retention
We retain your data only as long as you remain subscribed. If you unsubscribe, your data will be deleted within 30 days unless required for legal compliance.
We may update this policy from time to time. If changes are significant, we will notify you by email.
If you have questions about this policy or how we handle your data, contact:
Email: privacy@qobikegear.com
Address: C/ Enrique Larreta 5, Pta. Dcha. 28036, Madrid
